Every so often, when listing large items, I indicate in the listings that the price is for Greyhound Package Xpress shipping. What is it? It’s a service that Greyhound offers, along with their well-known bus services. Packages under 72 inches long and 100 pounds or less are eligible for this service. The packages are placed in the cargo area, along with luggage, and are shipped to the customer’s closest bus terminal for pickup. Price is calculated by length, weight, and the distance it’s traveling. We drop off packages in Akron, Ohio quite a bit.
Why do I choose this? Sometimes, it’s the most economical way to ship large and/or heavy packages. While a Corvette bumper doesn’t weigh much, its nearly 6 feet in length, combined with its width, would cost $150-$200 to ship via FedEx or UPS, if the package is even within their accepted shipping dimensions. The $80 (or less) that we charge for shipping via Greyhound covers the cost of the shipping, plus the cost of the box, for less than half of what it is via common carrier.
I’ve been shipping with Greyhound for 6 years now, in addition to using other services. I have only ever had one major problem, which is the lowest percentage of error among all of the services I use.
What happens, though, is that sometimes customers purchase an item and don’t realize that 1) the package doesn’t come directly to your door, or 2) the closest terminal is not exactly close.
As far as #1 goes, there are a few options. Some locations (but not all) can offer door-to-door service for an additional fee. Customers can also ask for a shipping upgrade to FedEx or UPS, also for an additional fee. Please note that this does NOT include packages that are outside of the common carrier’s weight or dimensions limit.
For #2, my recommendation is to check the Greyhound Package Xpress website at http://www.shipgreyhound.com before buying. Find the closest terminal that is convenient to your home, job, or some other location. Call the number to verify that the location does, in fact, accept packages and has hours convenient to you. In some parts of the country, the closest terminal can be over an hour away. In other parts (like New York,) there is a wider selection of terminals, but some are easier to get to than others. It’s OK to express a preference as to where you want your package to go. However, if picking up a package won’t work for you, please keep in mind that I may or may not be able to ship a particular package by any other method.
This is Greyhound Package Xpress shipping in a rather long nutshell. I won’t throw you under the bus, but your packages will be there 🙂
Here at Sportscar Salvage, we’ve been busy wrapping up some projects and starting new ones. We happened upon a 1987 Suzuki LTE230H quad in a trade. It will be a fun ride with the right person and a little TLC. I just have other projects in mind right now 🙂
We parted out a 1986 Pontiac Firebird with an automatic transmission and are listing the last of the parts. It had most of the exterior body panels, transmission, interior plastic trims, door hardware, and the T-tops. You can find those Firebird parts here in our eBay store.
All has been going well here. We had some friends over to help re-organize the garage in preparation for this most recent part-out project. Our shipping department got a makeover as well! It’s been a big help, especially in getting the larger packages shipped more quickly.
Earlier this month, we had the privilege of delivering an Allied Fiberglass Astra GT kit cat body to a customer in Virginia. Something I love about what we do is being able to supply the things that people have been searching for for months – sometimes even years! Quite a few customers we’ve had from Australia fall into this category. It was a nice weekend trip, and we even got to visit with a friend on the way.
The pizza my husband and I ordered a few nights ago must have been sprinkled with an extra layer of fairy dust, or something. We both had the most off-the-wall dreams.
I joked that day on Facebook that a shrink-wrapped combo of WD-40 and duct tape would be a good giveaway item to include in our outgoing shipments. We make sure to send out a free goodie with each package – Hot Wheels, postcards, cleaning supplies, and other car-related surprises. Some people have commented, both on Facebook and eBay, how tickled they are by what they got. “It’s like opening a box of cereal and finding the toy inside!” I love when something so simple makes somebody’s day like that.
Cue up my oddball dream…
A father had bought something from us on eBay for his teenaged son, who was working on a project car so it would be ready for him to drive when he was old enough. I thought, “hmmm, a younger guy – I have something with Perry the Platypus on it! I’ll throw that in the package. Plus, I have some cute Perry stickers I can put on the box.” (For those of you who don’t know, I LOVE Perry the Platypus!) But, when I mentioned it in passing to the dad, I found out that his son despised Perry the Platypus and most cartoons, thinking they were too babyish.
Oops! I then made a long and winding trip to this person’s hometown, trying to intercept the package before it was delivered. Except it was in one of those towns where everyone looks at you cross-eyed because you’re not from there, and even the way you talk rubs people the wrong way. (I’ve lived in a few of those kinds of places in my life. It truly IS the stuff of nightmares!) I finally found it in at the customer’s workplace. It had been delivered before he showed up to work, so I did a quick switcheroo and saved the day. I was hugging the box to my chest when I woke up….to a cat sleeping on my chest.
This is how much I want people to be satisfied with what we ship out. I take as many pictures as I can and add as much detail to the listings as possible. If a problem arises, I also want to find out what I can do to solve it for you. If you ever have any problems, feel free to contact us at any time.
We’re almost at 500 positive feedbacks on eBay… At 492, we are so close, yet so far away. Our latest customer bought a PT Cruiser part all the way from Australia! (I promise not to demand koala pictures as payment.)
I finally had a chance to dig into the ’85 Capri to see what was there. It was a project that the person we had bought it from started and then ran out of time and money. Sure enough, 99% of the pieces parts we need are already in there, from interior trim to nuts and bolts and the elusive timing cover. Whew! This is a pleasant surprise. I’ve been working on some Internet marketing stuff over the past few days, but the free heat at the shop is tempting me over there. Especially because it’s going to be in the single digits tomorrow again.
I had the chance to discuss entrepreneurship in one of my class assignments. One of our resources was the Entrenpreneur Equation workshop by Carol Roth. She puts to rest a lot of the myths about entrepreneurship. Let’s just say that if it were as fun, easy, and glamorous as it’s put out there to be, there would be a lot more of us around 🙂 Be your own boss? Sometimes, you have to be your own janitor or exterminator. I can tell you with certainty that nobody – not even the most dedicated gearhead who watches every car-related TV show – loves diamond-in-the-rough barn finds like spiders do. Well, maybe stinging insects run a close second. I joke that the garage decorates itself for Halloween.
Nope, haven’t forgotten about the blog….just been very busy inside and outside the garage.
1) Reorganizing the shop. It’s been….Interesting. Let’s just say that we have the proverbial 5-pound sack for 10 pounds of, well, you know. Before I even think about getting another car, I need to have everything in order or I WILL pull my hair out. I have been even more inclined to give good deals on big items just to get them out of my hair 🙂 But read my next bullet point before buying one.
2) Making shipping exceptions on eBay. Always an adventure. When I post something as “Local Pickup ONLY” or specify that it will be shipped via Greyhound Package Xpress, there is probably a good reason for it. Size matters, for one. Shipping large items, even if they are very light, can be a PITA if you have to build a custom box for it. I don’t ship used gas tanks. Also, I usually don’t ship glass unless it will fit into a standard-size moving box and can be shipped via USPS or FedEx. What happens every so often is that we get these literacy-challenged customers who not only overlook this very important part of the item description, but then get impatient when it takes some time to accommodate THEIR unique-snowflake exception. Really, I *don’t* make the shipping rules and I can’t bend them for you. If I get a really out-there request (can you ship a glass hatch marked local pickup only? and by the way, can you remove the aftermarket tint first even though you sell items as-is?) it could take days to chase everything down.
3) New business cards are in. I love VistaPrint. Plus, I even got some matching t-shirts for the special people in my life. I send them out with every eBay shipment, along with a surprise. Next goal – give our website a makeover.
In non-car related news, we got a kitten. We adopted it (or maybe we adopted each other) after the family of stray cats living under the porch moved on, except for one orange and white kitten. Butterscotch is adorable. How I had forgotten that kitten cuteness is God’s way of making up for their pain in the butt tendencies 🙂 I have to hand it to him….he stole a treat from under Spanky’s 20-lb chubby beast nose.
Well, for those of you who don’t know, I’m expecting.
Expecting great things…
What kind of great things, you ask? Well, it’s a 1984 Corvette from out of state and all I had to do was let my fingers do the walking on uShip. For shorter trips, it’s nice to get out of the house and out of the area for an afternoon or so. For longer trips, well…
There’s the issue of renting a UHaul trailer. Sounds easy enough, considering that we rent from our local Uhaul quite a bit without any problems. However, I have booked reservations online, only to arrive to a destination several hours (and sometimes, several states) away just to be told, “I’m sorry, but your 2wd Dodge will just NOT haul a Corvette properly. I can’t let you rent this.” The last time this happened, I spent two hours at a Michigan Uhaul convincing two separate stores that, yes, I *have* hauled Corvettes before without any problems. They then scared up a lighter (but much OLDER and previously wrecked) auto transport with a VERY bent safety latch. (Manager had the nerve to give us attitude after receiving our honest “anonymous” review, but that is another story for another day.)
Really? REALLY? Can’t haul a Corvette? That’s how I did it three times…with a pocketful of Jack’s magic beanstalk beans. *whatever*
Then, there’s the whole food and lodging thing. I can deal with fast food every once in a while. I also don’t mind spending the night out of town every so often. However, packing for several days, eating on the road, and that sort of thing get old. I also can’t ship out any packages or do most of my other work when I’m gone. It becomes a big deal when we suddenly receive a spike in sales when we are out of town. I like getting shipments out quickly; I am not so thrilled by a huge backlog of shipments. I am not super picky about hotels, but I don’t want to choose one hotel over another for its “AWESOME continental breakfast” to find only weak coffee and carrot-raisin-nut muffins and stale bagels set out. This might have happened once or twice.
Gas is expensive, too. I know, I just heard a collective “DUH” from the audience, but hauling a trailer with a Corvette isn’t great for the gas mileage. Tolls can be pesky, too…the two extra axles from an auto transport can sometimes raise tolls by 1000%. <-- Not a typo. And if you don't believe me, cross over the George Washington Bridge with one of these in tow. I could have made a small grocery run with the money I paid for that little trip. I miss the cats when we're gone. I have three moderately spoiled cats who provide a lot of comic relief, especially when they want attention while everybody at home is busy. (Lucky for me, Spanky is asleep on a recliner as I write this post, NOT purring in my face.) Sometimes, loading and unloading cars from a trailer is not a big deal. However, the cars we pick up are not always picture perfect in somebody's garage.It's Sports Car Salvage, not OMG Shiny Perfect Sports Car Corporation. Having one with all 4 wheels pointing the same direction *and* brakes *and* runs and drives all at the same time is kinda rare. Not having to be the one primarily responsible for loading unloading these cars can be a big strain off my shoulders. Literally. Strain on the shoulders. 🙂
After a 4-state, 5-day trip earlier this year, during which we purchased another salvage car on eBay, I wasn’t in a big hurry to make the lengthy trip to pick up this Corvette in Georgia. Because the trip we had just made was as long as this trip to Georgia and back would be, I totaled up the receipts for our travel expenses. Wow….those $5 and $10 purchases start adding up after a while, around the tune of $600. So, I figured that if we could have it transported for around that amount, it would be worth it. Sure enough, a few weeks later….another Corvette in the garage without all of the travel headaches.
The cats thank me, too.
After my less-than-stellar experience with Lee Ann of FreightQuote.com and problems with that company in general…
I think we found a winner!
We were able to ship our pallet full of C4 Corvette suspension parts to Canada using InternationalTransport.com International Transport specializes in transporting freight overseas. Our customer already had a customs broker in place, so all we had to do was show up to their facility in Cleveland (near Cleveland Hopkins Airport) with our shipment. No hassles. No drama. No jumping through hoops. While there, I also noticed a number of high-performance sports cars that were to be shipped overseas. Depending on the country, importing an American car provides cost and tax advantages. We’ve shipped a number of C4 Corvette parts to the United Kingdom and elsewhere in Europe. We often sell RX-7 parts to people in Australia who have a hard time finding what they are looking for locally. Our C5 Corvette parts have found their way to satisfied customers in Italy, Japan, Norway, Sweden, and other countries.
SportsCarSalvage.us has always welcomed overseas customers. Most of our items can be shipped overseas, with costs depending on weight and size. Finding a reliable freight carrier will open many avenues for us in dealing with international customers. Each carrier has different weight and size limits, which vary by country. In the past, I have had to decline dealing with customers overseas simply because the product they wanted couldn’t be shipped via UPS or FedEx. I am hoping that is a thing of the past. I also anticipate that, as the American economy grows even more underwhelming, we will have a higher proportion of international customers.
Pardon me while I don my bushy eyebrow toupee and channel Andy Rooney once again.
Earlier this year, we used FreightQuote.com when a customer purchased a C5 Corvette rear hatch. The rep I spoke with told me to bring the item to Cleveland, where it would be crated and shipped. I show up with this approximately 5’x5′ hatch in the back of my truck, only to be looked at like I had three heads when I described what I wanted. “Sorry, we don’t crate items here…”
So, after a 2-hour round trip, we figured something else out.
About a month ago, we had a customer in Canada purchase the complete front and rear suspension from a C4 Corvette. The suspension is wider than your standard 48×40 pallet, no matter how neatly it is laid out on the pallet. Enter Lee Ann Fadler from FreightQuote.com to save the day this time…
She advised us that the “axle” (Axle? Try 4 of them, plus other stuff…) would be shipped if we just put it on a pallet and strapped it down, and said that the overhang was fine. Cue up another trip to Cleveland, where we were quickly told by the UPS terminal manager that he would not accept the package the way it is. Lee Ann’s response? “He’s just being a dick.” Yes, those exact words. Did I mention that we do NOT have a forklift or pallet jack? For anything that can’t be handled with my cherry picker, I have to get outside help for. I herded cats and played Superwoman to get this pallet together. Which is now sitting in the back of the now-parked pickup truck.
But don’t dare tell Ms. Fadler this. It’s doubtful she will even listen.
After my business partner had spoken to her numerous times about this shipment, I called her myself. The conversation went well…for the 2.5 seconds she thought she was going to say “JUMP” and I was going to ask “How high?” I was given a 6-hour window of time during which the shipment company would pick up the item. Her question: Can you push this pallet onto the truck? Well, considering that I’m one person, that wasn’t going to happen. I asked some questions about time-frame in case I could get some help together. She was all sorts of snippy at this point, telling me she did not know exactly when. Further questions to get a better idea of the day’s agenda and to come up with solutions (remember, no forklift or the like on my end) were met with terse answers, teenagerish attitude, and an absolute REFUSAL to accept ANY responsibility for her previous information. After 5 interruptions in short order, I finally let her have it:
“EXCUSE ME FOR TALKING WHILE YOU ARE INTERRUPTING!” *click* What can I say, even Mister Rogers would have been frazzled by now. Obviously their phone calls are NOT monitored for quality assurance and training purposes.
After a snide email from her decrying my treatment of her (really? Because constant interruptions and “being a dick” is just so prim and proper?) we emailed her, copying the customer AND her supervisors. Lee Ann Fadler backed out with her tail between her legs, suggesting we find another carrier who is more familiar with our kind of shipment. So we did!
It all started with a couple of mishandled shipments by the USPS… We decided we would explore some other carriers, and it looked like FedEx had the best pricing and service…
On May 7th our customer, Scott W., won an auction on eBay for a bronze Targa top for an 86-88 Corvette. He paid, we packed the thing VERY carefully, as they are fragile, took it to FedEx Kinko’s in Kent, OH and shipped it. A couple days later I get an email from a VERY upset customer… The shipment is not right (our fault) and it’s SERIOUSLY damaged. (FedEx’s fault.) We immediately set out to make this right, as we had, just 2 days before had a C5 Targa Top destroyed by FedEx… Are ya’all getting this? 2 Targa Tops.. Fragile… And we pack them VERY well… Damaged beyond repair. If they were new the C5 top is $1400. Scott’s C4 top, if you can find it, is now only made by aftermarket companies, and runs $875 with a $200 core charge.
In less than 72 hours we had almost $2200 worth of merchandise, plus several hundred dollars in shipping charges, lost… What’s worse, we looked like fools to our customers. During this whole process we ended up with about $1400 tied up with FedEx after they somehow managed to destroy a METAL FENDER for a Mazda Miata… And it has put is into somewhat of a cash crunch because it’s taken forever to get our claim approved and paid. 20 days and counting… We were told last Friday that it was approved and would go out… We were told on Tuesday it went out…. We called today (Friday a week later) and were told it’s en route… VIA USPS… Wow, FedEx doesn’t even use their own services to send insurance checks? Wow.
Scott W: I want to PUBLICLY apologize to you for this entire mess. It’s not how we do business, and it’s making us look bad in your eyes, and we will do anything we can to correct that.
I could chew up a kitten right now… But only if it had a FedEx logo on it.