It all started with a couple of mishandled shipments by the USPS… We decided we would explore some other carriers, and it looked like FedEx had the best pricing and service…
On May 7th our customer, Scott W., won an auction on eBay for a bronze Targa top for an 86-88 Corvette. He paid, we packed the thing VERY carefully, as they are fragile, took it to FedEx Kinko’s in Kent, OH and shipped it. A couple days later I get an email from a VERY upset customer… The shipment is not right (our fault) and it’s SERIOUSLY damaged. (FedEx’s fault.) We immediately set out to make this right, as we had, just 2 days before had a C5 Targa Top destroyed by FedEx… Are ya’all getting this? 2 Targa Tops.. Fragile… And we pack them VERY well… Damaged beyond repair. If they were new the C5 top is $1400. Scott’s C4 top, if you can find it, is now only made by aftermarket companies, and runs $875 with a $200 core charge.
In less than 72 hours we had almost $2200 worth of merchandise, plus several hundred dollars in shipping charges, lost… What’s worse, we looked like fools to our customers. During this whole process we ended up with about $1400 tied up with FedEx after they somehow managed to destroy a METAL FENDER for a Mazda Miata… And it has put is into somewhat of a cash crunch because it’s taken forever to get our claim approved and paid. 20 days and counting… We were told last Friday that it was approved and would go out… We were told on Tuesday it went out…. We called today (Friday a week later) and were told it’s en route… VIA USPS… Wow, FedEx doesn’t even use their own services to send insurance checks? Wow.
Scott W: I want to PUBLICLY apologize to you for this entire mess. It’s not how we do business, and it’s making us look bad in your eyes, and we will do anything we can to correct that.
I could chew up a kitten right now… But only if it had a FedEx logo on it.