May 14, 2015 | Posted in:Uncategorized
Over the past few months, I’ve been converting our listings to use the relatively new eBay Hassle Free returns process. The process is virtually automated, with clearly defined choices and policies. Sellers can choose their own automation rules to simplify the process for buyers. Return shipping is tracked, and payment for return shipping depends on the reason for the return. By the end of this year, eBay’s Hassle Free Returns should be the de facto returns process. Click here for more: http://pages.ebay.com/buy/hasslefreereturns/
Hassle free returns are available for domestic shipping for most items and allows for protection for both seller and buyer. For our items, a restocking fee may or may not apply, depending on the reason for return. Returns to us must be initiated within 14 calendar days of receipt. Because most of our items are distinct from one another, a refund is our usual method of honoring those returns. It’s helpful to us to have a tracked return process, where every step is recorded, plus I have some lead time to locate an exchange, if needed.
Unfortunately, with every process meant to help, there are a minority of people who abuse it. It can take some time to identify one of them, but after selling on eBay for several years, spotting them has become easier. We’ve contacted eBay on occasion to step in when dealing with an uncooperative customer. Problems we’ve encountered include people indicating a reason for return other than what is actually intended in order to avoid the restocking fee, people outright refusing to use the returns process, and claiming an item was damaged in shipping when it was not.
The eBay Hassle Free returns process is relatively new, but gaining traction. We are learning alongside buyers and are adapting as needed as we grow the business.
Welcome to Sports Car Salvage. We are a niche hobbyist sports car dismantler located in Northeast Ohio, selling parts for C4 & C5 Corvettes, Mazda Miatas, and other sports and performance cars. We also restore diamonds in the rough. Let us help you with your restoration project.